Lowes Customer Service Desk Job Description

All lowe s associates deliver quality customer service while maintaining a store that is clean safe and stocked with the products customers need.
Lowes customer service desk job description. Their role also involves carrying out daily updates of tickets and closing them as soon as the matter has been resolved. Our associates excel at listening to customers and helping to address their needs all while creating a connection that brings them back to shop with us again and again. The exact duties of a service desk associate will vary. The primary task of a service desk associate is to answer customer requests for assistance either in person by email chat or over the phone.
Customer service return desk associate hourly pay at lowe s can range from 11 14. The job description of customer service desk leaders entails uncovering examining acknowledging and updating tickets and problem issues communicated through phone conversation. This estimate is based upon 23 lowe s customer service return desk associate salary report s provided by employees or estimated. At lowe s we have a longstanding appreciation for the military community including our customers suppliers and nearly 20 000 military associates.
We honor all veterans and active military by providing workforce training scholarships safe and affordable housing and more. Adept at rapidly processing customer returns assisting customers in finding the products they need and working with department managers to get returned products either back to the manufacturers or back on the sales floor. This estimate is based upon 4 lowe s csa customer service desk salary report s provided by employees or estimated based upon statistical methods. Experienced lowes customer service associate who is well versed in the lowes point of sale computer system.
Customer service job description general purpose interact with customers to provide and process information in response to inquiries concerns and requests about products and services. Csa customer service desk hourly pay at lowe s can range from 11 13. Service minded whether someone is a returning customer or calling our contact centers for the first time we expect them to have an excellent customer experience. The typical lowe s csa customer service desk makes 12 per hour.
As a customer service associate front end this means.